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Standard Terms of Business

The purpose of this schedule is to set out the standard terms of business that apply to all engagements accepted by LB Group. All work carried out is subject to these terms except where changes are expressly agreed in writing. 

These standard terms of business are applicable to all types of entities (e.g. companies, LLPs, charities, friendly societies, academies, pension schemes, etc.). Any reference therefore to ‘director’ or ‘company’ should be interpreted as appropriate for the entity type (e.g. partner, trustee, governor, charity, LLP,  etc.)  

1           Professional obligations 

1.1        As required by the Provision of Services Regulations 2009 (SI 2009/2999), details of the firm’s professional registrations, including audit registration where applicable, can be found on our website address at   

Professional indemnity insurance 

1.3        In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurance is provided by Chubb Insurance Company of Europe, One America Square, 17 Crosswall, London EC3N 2AD.  

Provision of probate-type services 

1.4         We are not licensed or authorised for the reserved legal activity of non-contentious probate. Consequently,  any  work  we  do  for  you  on  closely  aligned  activities,  such  as  estate administration  or  inheritance  tax  advice,  will  not  be  covered  by  the  ICAEW  Probate Compensation Scheme and you will not have access to the Legal Ombudsman. 

2           Investment services  

2.1        If during the provision of professional services to you, you need advice on Investments, we will refer you to our associate company LB Financial Solutions Limited which is authorised to conduct investment business under the Financial Services Act.  LB Financial Solutions Limited is an Appointed Representative of Intrinsic Financial Planning Limited which is regulated by The Financial Conduct Authority. 

2.2        It is by this means that we consider we can best ensure you receive the best advice, taking into account all the various products available. 

2.3        Unless specifically instructed by you to the contrary, we shall provide to LB Financial Solutions Limited any further information relating to your financial, investment and taxation affairs, that they are not already in possession of, which they may request to enable them to continue to provide best advice and to attend to your affairs. 

2.4         For the purpose of the Financial Services Act, where referral is made to LB Financial Solutions Limited you will then be considered to be a client of LB Financial Solutions Limited and you should ensure that you receive and approve the terms of business letter from this company setting out the services it is providing. 

2.5         We are acting as introducers but we may comment on any advice given and if required attend meetings with you. 

3           Commissions or other benefits  

3.1        In some circumstances, commissions or other benefits may become payable to us or to one of our associates in respect of transactions we or such associates arrange for you, in which case you will be notified in writing of the amount and terms of payment.  If we reduce the fees that we would otherwise charge by the amount of commission retained, we will apply the HMRC   concession which allows VAT to be calculated on the net fee after deduction of the commission.  You consent to such commission or other benefits being retained by us or, as the case may be, by our associates, without our, or their, being liable to account to you for any such amounts. 

4           Client monies 

4.1         We may, from time to time, hold money on your behalf. Such money will be held in trust in a client bank account, which is segregated from the firm’s funds. The account will be operated, and all funds dealt with, in accordance with the Clients’ Money Regulations of our professional body, the ICEAW. 

4.2        In order to avoid an excessive amount of administration, interest will only be paid to you where the amount of interest that would be earned on the balances held on your behalf in any calendar year exceeds £100. Any such interest would be calculated using the prevailing rate applied by Barclays Bank plc for small deposits subject to the minimum period of notice for withdrawals. Subject to any tax legislation, interest will be paid gross. 

4.3        If the total sum of money held on your behalf exceeds £10,000 for a period of more than 30 days, then  the  money  will  be  placed  in  a  separate  interest-bearing  client  bank  account designated to you. All interest earned on such money will be paid to you. Subject to any tax legislation, interest will be paid gross. 

4.4         We will return monies held on your behalf promptly as soon as there is no longer any reason to retain those funds. In the unlikely event of us holding any unclaimed monies we reserve the right to pay such monies to a registered charity in line with the guidelines set out in the Clients’   Money Regulations referred to above. We will not do this unless we have been unable to contact you for at least five years and we have taken reasonable steps to trace you and return the   monies. 

4.5        If the firm is wholly owned and/or controlled by a single member, we are required under the client money regulations to appoint an alternate to administer the client bank account in the event of the death or incapacity of the principal. For the avoidance of doubt, the firm is not wholly owned or controlled by a single member. 

5           Fees 

5.1         Our fees are computed on the basis of time spent on your affairs by the principals and our staff, including sub-contractors or consultants where necessary, and on the levels of skill and responsibility involved. Disbursements represent travel, accommodation and other expenses incurred in dealing with your affairs.   

5.2        If it is necessary to carry out work outside the responsibilities agreed with you for each service, we will advise you in advance. Any additional work will involve additional fees. Accordingly, we would like to point out that it is in your interests to ensure that your records etc. are completed to the agreed stage. 

5.3        Invoices are payable in full (including disbursements) in accordance with the terms set out on the invoice or the engagement letter; whichever is the earlier. If you do not accept that an invoiced fee is fair and reasonable you must notify us within 21 days of receipt, failing which you will be deemed to have accepted that payment is due. 

5.4        It is our normal practice to request that clients make arrangements to pay a proportion of their fee on a monthly standing order. These standing orders will be applied to fees arising from work agreed in this letter of engagement for the current and ensuing years. Once we have been able to assess the amount of work and time involved we would be grateful if you would agree to pay an amount to us on a regular basis.

5.5        We reserve the right to charge interest on overdue accounts at the current rate under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to terminate our engagement and cease acting if payment of any fees billed is unduly delayed. We do accept settlement of fees by certain credit cards. 

5.6         For companies, as directors you guarantee to pay personally any fees (including disbursements) for services provided to the company that the company is unable to pay.  

5.7        In the event that we cease to act in relation to your company’s affairs you agree to meet all reasonable costs of providing information to the company’s new advisers. In particular, you agree to meet these costs where we are required by law to provide information to a successor firm. 

5.8        In the event of a payment not being made as requested, we reserve the right to decline to do any further work on behalf of the client and/or exercise a lien on any papers or documents of the client which are in our possession until full payment has been made. 

6           Retention of and access to records 

6.1         During the course of our work we will collect information from you and others acting on your behalf and will return any original documents to you following the preparation /audit of your financial statements/returns. You should retain these records for 6 years from the 31 January following the end of the tax year to which they relate. You should retain them for longer if HMRC enquire into your tax return. 

6.2        Whilst certain documents may legally belong to you, unless you tell us not to, we intend to destroy correspondence and other papers that we store which are more than seven years old, other  than  documents  which  we  consider  to  be  of continuing significance.  If you  require retention of any document, you must notify us of that fact in writing. 

7           Conflicts of interest and independence 

7.1         We reserve the right during our engagement with you to deliver services to other clients whose interests might compete with yours or are or may be adverse to yours, subject to 8 below. We confirm that we will notify you immediately should we become aware of any conflict of interest involving us and affecting you unless we are unable to do so because of our confidentiality obligations. We have safeguards that can be implemented to protect the interests of different clients if a conflict arises. Where conflicts are identified which cannot be managed in a way that protects your interests then we regret that we will be unable to provide further services. 

7.2        If a conflict of interest should arise, either between two or more of our clients, or in the provision of multiple services to a single client, we will take such steps as are necessary to deal with the conflict. In resolving the conflict, we would be guided by the code of ethics of our professional body, the ICAEW.      

8           Confidentiality 

8.1         We confirm that where  you give us confidential  information,  we shall at all times keep it confidential, except as required by law or  as provided for in regulatory, ethical or other professional statements relevant to our engagement.   

8.2        You agree that, if we act for other clients who are or who become your competitors, to comply with our duty of confidentiality, it  will  be sufficient for us to take such steps  as we think appropriate to preserve the confidentiality of information given to us by you, both during and after this engagement. These may include taking the same or similar steps as we take in respect of the confidentiality of our own information. 

8.3        In addition, if we act for other clients whose interests are or may be adverse to yours, we will manage the conflict by implementing additional safeguards to preserve confidentiality.  Safeguards may include measures such as separate teams, physical separation of teams, and separate arrangements for storage of, and access to, information.  

8.4        You agree that the effective implementation of such steps or safeguards as described above will provide adequate measures to avoid any real risk of confidentiality being impaired. 

8.5        We may, on occasion, subcontract work on your affairs to other tax or accounting professionals.  The subcontractors will be bound by our client confidentiality terms.

8.6        If we use external or cloud-based systems, we will ensure confidentiality of your information is maintained. 

8.7       We reserve the right, for the purpose of promotional activity, training, or other business purposes, to mention that you are a client.  As stated above, we will not disclose any confidential information. 

9           Quality control 

9.1         As part of our ongoing commitment to providing a quality service, our files are periodically subject to an independent regulatory or quality review. Our reviewers are highly experienced and professional people and are, of course, bound by the same requirements of confidentiality as our principals and staff.  

Dealing with HM Revenue & Customs 

9.2         When dealing with HMRC on your behalf we are required to be honest and to take reasonable care to ensure that your returns are correct. To enable us to do this, you are required to be honest with us and to provide us with all necessary information in a timely manner. For more information about ‘Your Charter’ for your dealings with HMRC, see To the best of our abilities, we will ensure that HMRC meet their side of the Charter in their dealings with you. 

9.3         We will take account of the steps and checks suggested by HMRC in their ‘Agent Toolkits’.  While use of the Toolkits is voluntary, we will ensure that our quality control procedures match or enhance the suggestions in the Toolkits so that, in the unlikely event that HMRC consider any of your tax returns with which we assist to be inaccurate, we will be able to help you demonstrate to HMRC that reasonable care has been taken in the preparation of the return, thereby significantly reducing the possibility of an inaccuracy penalty being imposed. To further reduce the possibility of an inaccuracy penalty, you will remain responsible for maintaining good quality supporting records for each return, for providing us with all relevant information and 
explanations and for acting on any advice that we give you. 

10          Help us to give you the right service 

10.1      If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know, by contacting the principal contact named in your “Provision of Professional Services” letter.  

10.2       We undertake to look into any complaint carefully and promptly and do all we can to explain the position to you. If we do not answer your complaint to your satisfaction you may of course take up the matter with our professional body, the ICAEW. 

10.3      In order for us to provide you with a high quality service on an ongoing basis it is essential that you provide us with relevant records and information when requested, reply to correspondence in a timely manner and otherwise follow the terms of the agreement between us set out in this Standard Terms of Business and associated Engagement schedules. We therefore reserve the right to cancel the engagement between us with immediate effect in the event of: 

•     your insolvency, bankruptcy or other arrangement being reached with creditors; 

•     failure to pay our fees by the due dates; 

•     either party being in breach of their obligations where this is not corrected within 30 days 

of being asked to do so. 

10.4      In addition, this agreement may be terminated for any reason if 30 days’ notice is given. 

11          Applicable law 

11.1      This engagement letter is governed by and construed in accordance with English law. The Courts will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction. 

11.2      If any provision in this Standard Terms of Business or any associated engagement schedules, or its application, are found to be invalid, illegal or otherwise unenforceable in any respect, the validity, legality or enforceability of any other provisions shall not in any way be affected or impaired. 

12          Changes in the law 

12.1       We will not accept responsibility if you act on advice previously given by us without first confirming  with us  that  the advice  is  still  valid  in light  of  any  change  in the  law  or  your circumstances. 

12.2       We will accept no liability for losses arising from changes in the law or the interpretation thereof, practice, or public policy that are first published after the date on which the advice is given to the fullest extent permitted by applicable law. 

13         Internet communication 

13.1       Unless you instruct us otherwise, we may, where appropriate, communicate with you and with third parties via email or by other electronic means. However, internet communications are capable of data corruption and therefore we do not accept any responsibility for changes made to such communications after their dispatch.  It may therefore be inappropriate to rely on advice contained in an e-mail without obtaining written confirmation of it. We do not accept responsibility for any errors or problems that may arise through the use of internet communication and all risks connected with sending commercially sensitive information relating to your business are borne by you. If you do not agree to accept this risk, you should notify us in writing that e-mail is not an acceptable means of communication. We will never change our bank details without confirming this to you by posted letter. Any emailed or telephoned communications appearing to be from us which are not confirmed by post are fake and we accept no liability for any loss caused to you through accepting such  communications as genuine. Similarly, always give us by hand or by post (as well as by email) details of your bank account. 

13.2      It is the responsibility of the recipient to carry out a virus check on any attachments received. 

14          Data Protection 

14.1       To enable us to discharge the services agreed under our engagement, and for other related purposes including updating and enhancing client records, analysis for management purposes and statutory returns, crime prevention and legal and regulatory compliance, we may obtain, use, process and disclose personal data about you/your business/company/partnership/its officers and employees and shareholders. We confirm when processing data on your behalf that we will comply with the relevant provisions of applicable data protection legislation. You will also ensure that any disclosure of personal data to us complies with such legislation. If you supply us with any personal data or confidential information you shall ensure you have full informed consent to pass it to us and will fully indemnify and hold us harmless if you do not have such consent and that causes us loss. If you are supplying us with personal data on the basis of a power of attorney for anyone, you must produce to us an original or certified power of attorney on demand. 

14.2       Applicable data protection legislation places express obligations on you as a data controller where we as a data processor undertake the processing of personal data on your behalf. An example would be where we operate a payroll service for you. We therefore confirm that we will at all times use our reasonable endeavors to comply with the requirements of applicable data protection legislation when processing data on your behalf. In particular we confirm that we have adequate security measures in place and that we will aim to comply with any obligations equivalent to those placed on you as a data controller. 

14.3       We will notify you within 10 working days if an individual asks for copies of their personal data, makes a complaint about the processing of personal data or serves a notice from a relevant data protection authority. You and we will consult and cooperate with each other when responding to any such request, complaint or notice. If an individual whose data you have supplied to us or which we are processing on your behalf asks us to remove or cease   processing that data, we shall be entitled to do so where required by law. 

14.4       We may export personal data you supply to us outside the EU/EEA/UK for the purposes of storage and data processing. We will ensure all such data export is compliant with relevant data protection legislation. You consent to such data export. Where cloud based services are to be used you may be subject to our cloud services terms and conditions. 

14.5       We will answer your reasonable enquiries to enable you to monitor compliance with this clause. 

15          Contracts (Rights of Third Parties) Act 1999 

15.1       Persons who are not party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act. 

15.2       The advice we give you is for your sole use and is confidential to you and will not constitute advice for any third party to whom you may communicate it, unless we have expressly agreed in writing that a specified third party may rely on our work. We will accept no responsibility to third parties, including any group company to whom the engagement letter is not addressed, your spouse nor any family member of yours or your employer, for any aspect of our professional services or work that is made available to them. 

16          Client Identification 

16.1      In common with other professional services firms, we are required by the Proceeds to Crime Act 2002 and the Money Laundering Regulations 2017 to: 

•     maintain identification procedures for clients, beneficial owners of clients, and persons purporting to act on behalf of clients; 

•     maintain records of identification evidence and the work undertaken for the client; and 

•     report, in accordance with the relevant legislation and regulations. 

We have a statutory obligation under the above legislation to report to the National Crime Agency (NCA) any reasonable knowledge or suspicion of money laundering. Any such report must be made in the strictest confidence. In fulfilment of our legal obligations, neither the firm’s principals nor may staff enter into any correspondence or discussions with you regarding such matters. 

16.2       We have a duty under the Proceeds of Crime Act 2002, s. 330 to report to the National Crime Agency (NCA) if we know, or have reasonable cause to suspect, that another person is involved in money laundering. Failure on our part to make a report where we have knowledge or reasonable grounds for suspicion would constitute a criminal offence.  

16.3       The offence of money laundering is defined by the Proceeds of Crime Act 2002, s. 340(11) and includes concealing, converting, using or possessing the benefits of any activity that constitutes a criminal offence in the UK. It also includes involvement in any arrangement that facilitates the acquisition, retention, use or control of such a benefit.  This definition is very wide and would include such crimes as: 

•     deliberate tax evasion; 

•     deliberate  failure  to  inform  the  tax  authorities  of  known  underpayments  or  excessive repayments; 

•     fraudulent claiming of benefits or grants; or 

•     obtaining a contract through bribery. 

Clearly this list is by no means exhaustive. 

16.4      We are obliged by law to report any instances of money laundering to NCA without your knowledge or consent. In consequence, neither the firm’s principals nor staff may enter into any correspondence or discussions with you regarding such matters. 

16.5       We are not required to undertake work for the sole purpose of identifying suspicions of money laundering. We shall fulfil our obligations under the Proceeds of Crime Act 2002 in accordance with the guidance published by the Consultative Committee of Accountancy Bodies.  

17         Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standards 

17.1       Unless agreed specifically in a separate engagement letter, we are not responsible for your compliance with the International Tax Compliance (United States of America) Regulations 2013,  produced  as  a  result  of  FATCA.    In  particular,  we  are not  responsible  for  the categorisation of any UK entity into either a Financial Institution (FI) or an active or passive Non-Financial Foreign Entity (NFFE) nor, if a Financial Institution, for its registration with the US Internal Revenue Service (IRS) and subsequent submission of the required annual returns to HM Revenue & Customs.   

17.2       However, if requested to do so we can provide advice on the completion of the forms supplied by Financial Institutions under these Regulations, or under Common Reporting Standards, and used by them to determine the status of an entity. We can also provide advice on setting up the appropriate systems to identify and report on your clients or beneficiaries who are foreign citizens affected by FATCA or Common Reporting Standards. 

18          General Limitation of liability 

18.1       We will provide our services with reasonable care and skill. Our liability to you is limited to losses, damages, costs and expenses caused by our negligence or willful default. However, to the fullest extent permitted by law, we will not be responsible for any losses, penalties, surcharges, interest or additional tax liabilities where you or others supply incorrect or incomplete information, or fail to supply any appropriate information or where you fail to act on our advice or respond promptly to communications from us or the tax authorities.  Further, we will not be liable to you for any delay or failure to perform our obligations if the delay or failure is caused by circumstances outside our reasonable control. Subject to clause 18.5 below, our liability to you shall be limited to the fee level levied to the work performed. 

18.2       You will not hold us, our principal(s)/director(s), shareholders and staff, responsible, to the fullest extent permitted by law, for any loss suffered by you arising from any misrepresentation (intentional or unintentional) supplied to us orally or in writing. This applies equally to fraudulent acts, misrepresentation or willful default on the part of any party to the transaction and their directors, officers, employees, agents or advisers.  However, this exclusion shall not apply where such misrepresentation, withholding or concealment is or should (in carrying out the procedures which we have agreed to perform with reasonable care and skill) have been evident to us without further enquiry. 

18.3       You agree that you will not bring any claim in connection with services we provide to you against any of our partners, shareholders, directors or employees personally. 

18.4       Our work is not, unless there is a legal or regulatory requirement, to be made available to third parties without our written permission and we will accept no responsibility to third parties for any aspect of our professional services or work that is made available to them. You agree to indemnify us and our agents in respect of any claim (including any claim for negligence) arising out of any unauthorised disclosure by you or by any person for whom you are responsible of our advice and opinions, whether in writing or otherwise. This indemnity will extend to the cost of defending any such claim, including payment at our usual rates for the time that we spend in defending it and our legal fees on an indemnity basis. 

18.5       Nothing in this agreement shall exclude or limit our liability for death or personal injury caused by negligence nor for fraudulent misrepresentation or other fraud which may not as a matter of applicable law be excluded or limited. 

19          Use of our name in statements or documents issued by you 

19.1       We will retain all intellectual property rights in any document prepared by us during the course of carrying out the engagement except where the law specifically states otherwise. You may only use such rights to the extent we agreed when engaged to provide services to you and may not resell or sublicense such rights without our further prior consent. 

19.2       You are not permitted to use our name in any statement or document that you may issue unless our prior written consent has been obtained. The only exception to this restriction would be statements or documents that in accordance with applicable law are to be made public. 

20          Draft/interim work or verbal advice 

20.1      In the course of our providing services to you we may provide advice or reports or other work products in draft or interim form, or verbally. However, final written work products will always prevail over any draft, interim or oral statements. Where you request it, we will provide you with written confirmation of matters stated verbally. 

21         Interpretation  

21.1      If any provision of our engagement letter or terms of business is held to be void for whatever reason, then that provision will be deemed not to form part of this contract, and no other provisions will be affected or impaired in any way. In the event of any conflict between these terms of business and the engagement letter or appendices, the relevant provision in the engagement letter or schedules will take precedence. 

22        Internal disputes within a client 

22.1      If we become aware of a dispute between the parties who own the business, or who are in some way involved in its ownership and management, it should be noted that our client is the business (unless we have agreed otherwise) and we would not provide information or services to one party without the express knowledge and permission of all parties. Unless otherwise agreed by all parties, we will continue to supply information to the registered office/normal place of business for the attention of the directors/proprietors. If conflicting advice, information or instructions are received from different directors/principals in the business, we will refer the matter back to the board of directors/the partnership and take no further action until the board/partnership has agreed the action to be taken. In certain cases we reserve the right to cease acting for the business/client entirely. 

23       Retention of papers 

23.1       You have a legal responsibility to retain documents and records relevant to your financial affairs. During the course of our work we may collect information from you and others relevant to your tax and financial affairs. We will return any original documents to you if requested. Documents and records relevant to your tax affairs are required by law to be retained as follows: 

Individuals, trustees and partnerships: 

•     with trading or rental income: five years and 10 months after the end of the tax year; 
•     otherwise: 22 months after the end of the tax year. 

Companies, Limited Liability Partnerships, and other corporate entities: 

•     six years from the end of the accounting period. 

23.2       Although certain documents may legally belong to you, we may destroy correspondence and other papers that we store electronically or otherwise that are more than seven years old, except documents we think may be of continuing significance. You must tell us if you wish us to keep any document for any longer period.

24       Disengagement 

24.1      If we resign or are asked to resign, we will normally issue a disengagement letter to ensure that our respective responsibilities are clear. 

Disclaimer: Any technical information included in the above is for general information and educational purposes only. Please contact a member of our team for specialist advice before taking any action. LB Group Limited do not accept any responsibility for any errors or omissions contained within this content.

Last updated: May 15, 2023